APA Citation

Hernon, P., Altman, E., & Dugan,Robert, E. (2015). Assessing service quality: Satisfying the expectations of library customers (Third ed.). Chicago : American Library Association.

Chicago Style Citation

Hernon, Peter, Ellen Altman, and E. Dugan,Robert. Assessing Service Quality: Satisfying the Expectations of Library Customers. Third ed. Chicago : American Library Association, 2015.

MLA Citation

Hernon, Peter, Ellen Altman, and E. Dugan,Robert. Assessing Service Quality: Satisfying the Expectations of Library Customers. Third ed. Chicago : American Library Association, 2015.

Warning: These citations may not always be 100% accurate.